GoTextbooks

On Christmas morning, GoTextbooks’ security company alerted leadership to multiple alarms going off inside their facility. A pipe had burst overnight due to freezing temperatures, flooding large portions of the warehouse and a neighboring office area.

While the facility was vacant at the time, the damage was extensive. Water had spread across two floors, threatening both stored inventory and the building’s structure. Immediate action was needed to prevent further loss and begin the recovery process.

Key Damage:

• Burst pipes caused widespread flooding across two floors
• Water intrusion into neighboring office space
• Risk of structural and material damage
• Immediate need for water extraction and drying

Client: GoTextbooks

Location: Little Rock, Arkansas

Issue: A deep winter freeze caused multiple pipes to burst, flooding large sections of the warehouse and adjoining office space. With water spreading across two floors and threatening valuable textbook inventory, immediate action was required to protect the facility and resume operations.

Response Time: Pro Service Builders received the emergency call on Christmas morning and mobilized crews within hours. Our team arrived with truck-mounted extractors and drying equipment to begin mitigation before damage could worsen.

Services Provided:

• Emergency water mitigation and extraction
• Structural drying and material removal
• Full rebuild of walls, flooring, and finishes
• Insurance coordination and documentation
• Ongoing communication and client support

Outcome: Rapid response and clear communication allowed GoTextbooks to recover quickly with minimal disruption. Our team prevented major inventory loss, restored the facility to pre-damage condition, and built a lasting partnership based on trust and responsiveness.